Privacy declaration
Physiotherapy Wilhelminapark Tilburg

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Last update: January 2025

1. Who are we?

Physiotherapy Wilhelminapark Tilburg, located at Wilhelminapark 140, 5041 EJ Tilburg (hereinafter: We), respects your privacy and personal life. We process personal data in the context of physiotherapy care, our website, digital applications, and our additional services. FysiBalance.

This privacy statement applies to:

• our website https://www.fysiotherapie-tilburg.nl
• digital applications and applications that we offer
• the service FysiBalance
• all associated care and support services

We process personal data in accordance with the General Data Protection Regulation (GDPR) and, where applicable, the Medical Treatment Agreement Act (WGBO).

2. Under 16 years of age

If you are under 16 years of age, you need permission from a parent or legal guardian to use our services, website and digital applications.

3. Basis for processing

We only process personal data when this is permitted on the basis of:

• the implementation of a treatment agreement;
• a legal obligation;
• a legitimate interest;
• your explicit consent.

You can withdraw your consent at any time. Withdrawing consent may result in certain services (such as FysiBalance) being unavailable or not fully available.

4. What personal data do we process?

4.1 Administrative and contact details

We process, among other things:

• name, address and place of residence;
• email address and telephone number;
• date of birth, age and gender;
• payment and administrative data;
• employer's address and contact details (if applicable);
• IP address;
• profession;
• other information that you voluntarily provide through correspondence or contact moments.

4.2 Medical and health data

For the implementation of physiotherapy care and the service FysiBalance we process special personal data, including:

• heart rate measurements;
• measurements of respiration;
• heart coherence measurements;
• data on recovery, load and stress;
• progress data and graphs.

This information is necessary for analysis, guidance and treatment and will only be processed with your consent. explicit consent.

The results are made visible through your personal environment and can be shared – only with your permission – with, for example, a company doctor.

4.3 Location data

For certain functionalities within FysiBalance, use can be made of location data (such as GPS information provided by your device).

• The use of location data is optional
• Location data will only be processed after your explicit consent
• The data is only used to support functionality and analysis
• Location data is not used for marketing, tracking or profiling

You can withdraw consent at any time through your device or app settings. Disabling this may impact the functionality of certain features.

5. Medical records & confidentiality (WGBO)

We maintain a medical file in accordance with the Dutch Healthcare Professions Act (WGBO).
Only data relevant to your treatment will be stored in this file.

Only the following have access to your file:

• the treating physiotherapist;
• observers and other physiotherapists within the practice;
• interns and administrative staff, to the extent necessary and under a duty of confidentiality.

Data is being not provided to third parties, not even to family, unless you give explicit permission. Data remains confidential even after death.

6. Access and rights of clients

You have the right to:

• to access your personal data;
• to have data corrected, limited or deleted;
• to receive a copy of your file;
• to object to processing;
• to withdraw your consent;
• to file a complaint with the Dutch Data Protection Authority.

Requests can be addressed to:
info@fysiotherapie-tilburg.nl

7. Retention periods

We store personal data and medical data for a maximum of 7 years after completion of the treatment or program, in accordance with legal obligations. Afterward, the data is anonymized and can no longer be traced.

8. Sharing data

8.1 Processors

We use third parties for IT services and storage, among other things. We have data processing agreements with these parties, stipulating that they handle personal data with care and process it only on our behalf.

8.2 Third parties

Data will only be shared with third parties (such as a company doctor or employer) after your explicit consent and only for the agreed purpose.

Data will not be processed outside the European Union without your consent.

9. Security

We take appropriate technical and organizational measures to protect personal data, including:

• encryption of data;
• secure network connections (SSL);
• limited access rights;
• employee confidentiality agreements;
• backups and security monitoring.

10. Cookies and website use

Our website uses cookies. Information about the use of cookies and managing preferences can be found in the cookie statement on our website.

We use Google Analytics to analyze website usage. The information obtained through this process may be stored on servers outside the EU. We have no control over this. Please consult Google's privacy policy for more information.

11. Social media

Our website includes buttons for social media. These platforms may place cookies. We recommend that you consult the privacy statements of these parties.

12. Contact forms and newsletters

Data you provide via forms or email will only be used to process your request.

For newsletters we use a opt-in system. You can always unsubscribe via the newsletter itself.

13. Complaints and disputes

Complaints can be reported in writing via:
info@fysiotherapie-tilburg.nl

We are affiliated with the Physiotherapy Quality Mark Foundation (SKF). If desired, an independent complaints and disputes committee can be contacted.

14. Changes to this privacy statement

We reserve the right to amend this privacy statement. Changes will be published on our website. In the event of significant changes, we will actively inform users.